前言

甲骨云强制开启了MFA，如果选了使用官方的应用程序，不小心卸载app后就无法登录了，重置密码也没用，笔者折腾了半天才重新登录成功，遂记录一下解决方案

解决方案

直接在官网首页右下角联系客服让帮忙重置，我的操作过程如下：

刚进去是机器人，要先说需要人工客服

然后给他发送问题，大致可以这样说

I previously set up Multi-Factor Authentication (MFA) on my Oracle Cloud account. However, I recently encountered an issue where my phone had to be reset, and unfortunately, I did not have a backup of the MFA app. I have already tried resetting my password and using methods to bypass MFA, but I am still unable to log in to my account. Could you please assist me in resolving this issue? Your help would be greatly appreciated.

然后会让你提供账户的相关信息，发给他即可

其他建议

app验证很不方便，不如直接用bypass code，建议登录后在如图所示的位置为用户生成验证码，妥善保存即可，这样就不用担心app被不小心卸载了。